Terms of service

1. Who We Are & Contact Details

Business name: Let Pet Shop Store
Contact email: contact@letpet.com.au


We are committed to honesty, transparency and compliance with Australian laws, including the ACL and relevant product-safety regulations. Our Terms are written in clear and accessible language to help you make informed decisions. Treasury+2Treasury+2

2. Acceptance of Terms

2.1 By accessing or using our website, browsing products, placing an order, or otherwise engaging with us, you accept and agree to these Terms & Conditions in full.

2.2 We recommend you print or save a copy of these Terms for your records before completing any purchase — you should have an adequate opportunity to review them before placing an order. Treasury+1

3. Products, Orders & Pricing

3.1 We sell pet products (e.g. bottles, accessories) as described on our website. We aim to describe all products accurately and to reflect their characteristics honestly. All representations, images and descriptions of products are made in good faith. ACCC+1

3.2 Prices are shown in Australian Dollars (AUD) and include any applicable taxes (e.g. GST), unless otherwise specified. Any additional charges (e.g. shipping, handling) will be clearly indicated at checkout. Treasury+1

3.3 When you submit an order, we will process payment and send you an order confirmation via email including the final price, product details, and any delivery costs.

3.4 We reserve the right to refuse or cancel any order at our discretion (e.g. due to stock unavailability, pricing errors, suspected fraud). If we cancel an order after payment, we will refund the amount paid.

4. Payment & Payment Security

4.1 We accept payments via the methods offered at checkout (e.g. credit/debit cards, PayPal, or other payment gateways).

4.2 All payment information is processed securely. We do not store full credit-card details on our servers.

5. Shipping & Delivery

5.1 Shipping costs, estimated delivery timeframes, and any conditions (e.g. international shipping) will be clearly displayed at checkout.

5.2 While we make every effort to deliver within the stated timeframe, delays may occur. We are not liable for delays beyond our control (e.g. courier delays, customs, force majeure).

5.3 Risk and title in goods pass to you when the goods are delivered to the delivery address you provided, but we remain responsible for any legal compliance with consumer guarantees under the ACL.

6. Returns, Refunds, Repairs & Replacement — Consumer Guarantees

Under Australian Consumer Law you are entitled to certain consumer guarantees. We do not intend to limit or exclude these rights. ACCC+2Easy Legal Templates+2

6.1 Your rights:

  • You have the right to expect that products are of acceptable quality, safe, match their description, and are fit for any purpose communicated by us at the time of purchase. ACCC+1

  • If a product fails to meet these guarantees, you may be entitled to a remedy including repair, replacement or refund. ACCC+1

6.2 How to request a remedy:

  • Contact us within a reasonable time after discovering the fault (via email or phone, using the contact details above).

  • Provide a copy of your proof of purchase (receipt, order confirmation, etc.).

  • Describe the issue clearly and, if requested, provide photos.

6.3 Our obligations:

  • We will assess the issue and — if eligible under the ACL — offer to repair, replace, or refund the product, at our discretion and in consultation with you.

  • We will not rely on any “no-refund” policy or disclaimer that attempts to exclude or limit these statutory rights. Easy Legal Templates+2ACCC+2

6.4 Warranty (Optional Extra):
If we offer a manufacturer or store warranty beyond your statutory rights, the details (duration, coverage, conditions, procedure to claim) will be clearly stated at the time of sale or on the relevant product page or warranty card.

7. Use of Website — Acceptable Use

7.1 You agree to use the website only for lawful purposes and in accordance with these Terms. You must not:

  • Use the website in any way that violates applicable laws or regulations;

  • Attempt to interfere with or compromise the security of the site (e.g. hacking, unauthorized access);

  • Use the content on the site for commercial redistribution or exploitation without our written permission;

  • Upload or transmit any virus, spyware, malware, or any harmful code;

  • Engage in fraudulent or misleading behaviour. Sprintlaw+1

7.2 We reserve the right to suspend or terminate access to the site and/or cancel orders if you breach these Terms.

8. Intellectual Property

8.1 All content on this website — including text, images, graphics, logos, product designs, branding — is owned or licensed by Let Pet Shop Store and is protected by intellectual property laws. AGH Law+1

8.2 You may view or download content for your personal, non-commercial use only. You must not copy, reproduce, republish, modify, create derivative works from, or commercially exploit content without our prior written consent.

8.3 If you send feedback, suggestions, or other material to us (e.g. via email, comments), you grant us a non-exclusive, royalty-free, perpetual licence to use, reproduce, adapt, publish or otherwise exploit that material.

9. Disclaimers & Limitation of Liability

9.1 While we aim to ensure all information and descriptions on the website are accurate, we cannot guarantee products will always match images or appear the same on every screen. Colours or textures may vary slightly due to photography or display settings.

9.2 To the fullest extent permitted by law, Let Pet Shop Store is not liable for:

  • Any indirect, incidental, or consequential loss or damage arising from your use of the website or products;

  • Any loss arising from delays or delivery failures beyond our control;

  • Any damages resulting from misuse, improper care, or neglect of products.

9.3 Nothing in these Terms excludes or limits your rights under Australian Consumer Law or any other statute that cannot be excluded or limited. ACCC+1

10. Privacy & Data Protection

10.1 We collect, store, and process your personal information in accordance with our separate Privacy Policy. By using our website or placing an order, you acknowledge and accept the practices described in that Privacy Policy.

10.2 We implement reasonable security measures to protect your data, but cannot guarantee absolute security, especially for data transmitted over the internet.

11. Changes to Terms

We may update these Terms & Conditions from time to time (e.g. changes to business address, contact details, product range, shipping policy, or to comply with new laws). Updated Terms will be published on this page with a new “Last updated” date.

Your continued use of the website after changes are posted constitutes acceptance of the new Terms. We encourage you to review them periodically. Sprintlaw+1

12. Governing Law & Dispute Resolution

These Terms are governed by the laws of the state or territory in which our registered business address is located, and by the federal laws of the Commonwealth of Australia.

Any disputes arising under or in connection with these Terms or your use of the site will be subject to the exclusive jurisdiction of the courts in that state or territory. Lawpath+1

13. Other Policies & Additional Agreements

Your use of this website may also be governed by additional policies accessible on our site (for example, Privacy Policy, Shipping Policy, Warranty or Returns Policy, Cookie Policy). These are considered part of the agreement between you and Let Pet Shop Store.

If there is any conflict between these Terms and another policy, the other policy will prevail only to the extent necessary to resolve the conflict.

14. Contact & Support

If you have any questions, concerns, or need to make a return or request a remedy under ACL, please contact us via:

We aim to respond to all enquiries within a reasonable time (typically 1–3 business days).

Acknowledgement

By placing an order with Let Pet Shop Store you acknowledge that you have read, understood and agree to be bound by these Terms & Conditions, along with any other policies referenced herein.